Privacy Policy

freshmobiledetail.com is operated by Drive Fresh LLC, doing business as Fresh Mobile Detailing, an owner-operated mobile detailing business serving Beachwood, Mayfield Heights, and Cleveland’s east-side suburbs. In this policy, “we” and “us” mean Drive Fresh LLC. We do not operate a public storefront and we do not publish a mailing address; you can reach us by phone, text, or email.

When you request a quote, book, or contact us, you may give us:

• Your name
• Your phone number and email address
• The service address where the vehicle will be detailed
• Vehicle information such as year, make, model, and condition
• Appointment details and preferences
• Photos of your vehicle interior
• Messages you send us about quotes, scheduling, or service

Photos you text or upload are used to price the job accurately and to document vehicle condition before and after service. We may keep before-and-after photos as an internal service record.

We use your photos publicly for marketing only if you give separate written consent, such as checking an optional unchecked box or clearly replying “YES” by text. Consent is never required to receive service. You can withdraw permission for future use at any time by text or email. We will remove those photos from channels we control within a reasonable period, but material that has already been printed, shared, or reposted by others may not be fully retrievable.

Because we come to you, we need your service address, access details such as gate or parking instructions, and the location of a standard power outlet. We use this information to route, schedule, and perform the appointment, and we keep it so repeat and Fresh Club visits are easier to schedule.

Like most websites, ours automatically receives technical information when you visit, including IP address, browser and device type, referring page, pages viewed, and time on page. Cookies and similar technologies are used by our analytics provider to recognize returning visits and measure site usage.

• Prepare quotes and confirm pricing
• Schedule, route, and perform detailing appointments
• Communicate about quotes, confirmations, reminders, access, and follow-up
• Process payments through our booking and payment provider
• Keep service records, including before-and-after documentation
• Improve the website and understand which pages are useful
• Meet legal, tax, and recordkeeping obligations
• Protect against fraud, abuse, and misuse of the site

Today we send transactional and service-related messages only: quotes, booking confirmations, reminders, access coordination, schedule changes, receipts, review requests, and service follow-up. Standard message and data rates from your carrier may apply.

We are in the process of adding an optional promotional email and SMS program. If we launch it, joining will require a separate opt-in and every message will include a clear way to unsubscribe. You will not be added to it automatically because you booked a detail.

We use Google Analytics 4 to understand how visitors find and use the site. Google receives usage data such as pages viewed, approximate location derived from IP address, and device information, and processes it under its own terms. You can limit this with the Google Analytics opt-out browser add-on or your browser’s cookie controls.

We do not currently use customer information for Google Ads remarketing, Customer Match, or other targeted advertising audiences.

Online booking and payments are handled by Square. When you book or pay, Square collects and processes your booking and payment details, including card information, directly under its own privacy policy and security standards. We receive booking and transaction records from Square, such as your name, contact details, service selected, and confirmation that a payment succeeded. We do not store full credit-card numbers ourselves.

We rely on service providers to host the website and database, deliver email and text messages, provide analytics, and supply technical support. These vendors process information only to perform those functions for us.

• To the service providers described above, so they can do their jobs
• When you ask us to share it, or give consent such as photo-marketing permission
• To comply with law, a subpoena, or a lawful government request
• To establish, exercise, or defend legal claims, or to investigate fraud or abuse
• In connection with a sale or transfer of the business or its assets

We do not sell personal information for money or other valuable consideration. We do not share personal information for cross-context behavioral advertising, and we do not currently use customer information for remarketing or Customer Match.

To be clear, we do not claim that information is never disclosed. Operating the business requires that vendors such as Square, Google, our hosting provider, and our messaging providers process some information on our behalf. Those operational disclosures are not sales of your information.

We keep information for as long as it is needed for the purpose it was collected: to service your vehicle, support recurring or Fresh Club visits, resolve questions or disputes, and meet tax, accounting, and legal recordkeeping requirements. Retention periods vary by record type, so we do not publish a single fixed period. You can ask us to delete information we are not required to keep.

We use reasonable administrative and technical safeguards to protect the information we hold, and we rely on established providers such as Square for booking and payments. No website, system, or transmission method is perfectly secure, so we cannot guarantee absolute security.

• Block or delete cookies in your browser settings
• Install the Google Analytics opt-out browser add-on
• Enable your browser’s Do Not Track or tracking-protection features
• Decline photo-marketing consent, or withdraw it later
• Reply STOP or unsubscribe if we later launch promotional messaging

We do not show a cookie banner, because we do not want to display a control that does not genuinely change what loads. Browser and Google opt-outs above do.

Email or text us and tell us what you want. We will confirm your identity in a reasonable way, then provide, correct, or delete the information we hold, except where we are required or permitted by law to keep it. We do not charge for reasonable requests and we will not treat you differently for making one.

Depending on where you live, you may have additional rights under state or other privacy laws. We handle requests the same way regardless of whether a specific statute applies to our business, and this policy does not claim compliance with any particular privacy statute.

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child gave us information, contact us and we will delete it.

Our site links to third-party services such as Square booking, Google Maps, and social media pages. We do not control those sites and are not responsible for their privacy practices. Review their policies before sharing information with them.

We may update this policy as our practices change, including when we launch promotional messaging. The effective and last-updated dates at the top of this page show when it last changed. Continuing to use the site after an update means you accept the revised policy.

• Email: info@freshmobiledetail.com
• Phone or text: (216) 359-1034
• Service area: Beachwood, Mayfield Heights, and Cleveland’s east-side suburbs