Cancellation, Rescheduling and Refund Policy

Reach us any of these ways, and we will confirm the change:

• Text or call (216) 359-1034
• Email info@freshmobiledetail.com
• Use the cancel or reschedule link in your Square booking confirmation

Cancel or reschedule with at least 24 hours’ notice and there is no charge.

Changes made between 4 and 24 hours before the appointment may be charged $50. For a customer’s first late reschedule, we may apply that fee as a credit toward a replacement appointment completed within 14 days. The credit may be transferred once and has no cash value.

We may waive a fee when severe weather, an emergency, or another circumstance reasonably outside your control prevents the appointment. Just tell us what happened.

Standard single-vehicle appointments generally do not require an upfront deposit, though a valid payment card may be required to secure the booking.

We may require a 25% deposit for multi-vehicle, fleet, boat, extended-distance, custom, or higher-value appointments. The deposit is applied to the final service price. Unless we state otherwise in writing, deposits are refundable or transferable with at least 48 hours’ notice, and may become nonrefundable if an eligible appointment is canceled or rescheduled within 48 hours.

Because we work at your location, the vehicle, keys, agreed power outlet, and any needed parking or property access must be available at the scheduled start time. We provide a 15-minute grace period.

If we are delayed, we may need to reduce the scope of the service or reschedule so later customers are not affected. If service cannot begin within 30 minutes because the vehicle, keys, customer, or required access is unavailable, the appointment may be treated as a no-show.

A no-show may be charged 50% of the quoted service price. A no-show includes an appointment where we arrive at the confirmed location but cannot access or begin servicing the vehicle within 30 minutes, or where the appointment is canceled after we have arrived.

We may postpone an appointment when weather, site conditions, equipment issues, or other circumstances would make the service unsafe or impractical. You are not charged for a change we initiate, and we will offer you the next available time that works.

Approved refunds go back to the original payment method through Square. We initiate approved refunds within 2 business days. Your bank or card provider may take an additional 5 to 10 business days to post the funds to your account.

Fresh Club is a recurring service schedule, not a separate membership fee. Your first service is full price; every following completed visit is charged at your Fresh Club rate. Cancel by texting or calling (216) 359-1034, emailing info@freshmobiledetail.com, or using an online cancellation function if one is available.

A cancellation received at least 24 hours before your next scheduled appointment cancels that appointment and all future visits at no charge. With less than 24 hours’ notice, the normal late-cancellation rules above may apply to that appointment. No charges apply to future visits once cancellation is effective, and we normally send written confirmation within one business day.

Active members keep their rate only while the membership is active. If you rejoin later, the rates available at that time apply.

Open the door when we finish. If you are not wowed, you do not pay. Tell us before we leave, or as soon as reasonably possible afterward, and we will either come back and make it right or waive the charge. If you have already paid and we cannot make it right, we refund you using the process above.

• Email: info@freshmobiledetail.com
• Phone or text: (216) 359-1034
• Service area: Beachwood, Mayfield Heights, and Cleveland’s east-side suburbs